The term BlackZen in this policy document means: its staff, owners, agents, associates, etc.
By using BlackZen websites, products or services you agree to be bound by these Terms of Service.
BlackZen endeavours to provide continuous service of the highest standards, but you accept that technical difficulties can arise that are beyond our control, that service is not guaranteed at any time, and that compensation for down-time is not guaranteed, though may be offered at BlackZen's sole discretion. BlackZen reserves the right to refuse service to any individual at any time, without being obliged to give any reason.
Customers are responsible for maintaining a backup of their website(s). BlackZen provide tools to create and restore a backup of your website within your control panel.
We do not charge a set up fee to create simple hosting packages, to keep your costs to a minimum. However, to maintain the stability of our business for all our customers, refunds cannot be offered to customers who cancel their contract in the first year; except where BlackZen are unable to provide the services required, through no fault of the customer.
Online payments: Services are activated only once payment has cleared.
Invoices: Must be paid within 14 days of the issue date. Unless stated otherwise on the invoice.
Support Contracts: Terms are negotiated on a case by case basis.
Established Customers: Relaxed payment terms may be made available for customers who have completed all payments on time or in advance for a period exceeding two years.
Cancellations & Refunds
Web hosting: This is automatically renewed to ensure the continued availability of your website, unless notice to cancel is received 30 days prior to completion of the contract period.
Domain name purchase: This is automatically renewed, to protect your entitlement to your domain name. Cancellation of domain name renewals, or changes to details, must be received 60 days prior to domain name renewal.
Support contracts: These are automatically renewed. Cancellation or changes to these services require 30 days notice.
You agree to pay all service charges, on demand, until your cancellation notice is confirmed by BlackZen.
Customers who cancel their contract, after the first complete year, will be entitled to a pro rata refund for the unused portion of services, less a 25% administration fee. That is 25% of the full year subscription, not 25% of the pro rata amount remaining. No refunds are available for Domain Name registration.
BlackZen reserve the right to suspend, withdraw or cancel any contract immediately that it falls into arrears.
Accounts in arrears may be subject to any and all of the following:
1. Website replaced with a "suspended" page,
2. Control panel locked,
3. Email disabled,
4. Support refused,
5. Any other action BlackZen deems appropriate in the circumstances.
Re-activation of Suspended Accounts
Accounts suspended because of arrears will only be reactivated once the account is brought up-to-date, plus payment of a £25 administration fee and all other expenses incurred by BlackZen against your account.
Termination for Arrears
If your account falls 45 days in arrears, your data will be removed from our servers. Nothing will be retrievable at this point. This is the termination of your account.
Creating a New Account after Termination for Arrears
If you later wish to create a new account with BlackZen you will be required to clear any outstanding debts on your old account, including the £25 administration fee, any expenses incurred by BlackZen against your account, and pay a security deposit of £100. The security deposit will be forfeited if your account falls into arrears at any time. The deposit maybe traded against BlackZen services once your account has completed two full, continuous years without falling into arrears at any time.
Recovery of Costs
Accounts terminated for non-payment may be assigned to a debt collection agency, registered as a defaulter with credit reference agencies, assigned additional costs and fees, processed through the appropriate legal system, or any other action BlackZen deems appropriate in the circumstances.